FAQ
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We make our jewelry as a couple of architect and glass designer. We have been designing and developing architectural glass for more than 30 years. We were able to implement the architectural glass with large glass companies. However, during the break due to COVID, we liked the opportunity to create our own works in our own studio on a small scale, each of which was created through a long experiment. We really enjoy being able to create exciting microworlds on our own from the material we love, FUSED GLASS.
The glass jewelry made in this way is presented on our website under the brand name SILVETRI as SILVER + VETRI* (*Italian word, meaning: glass). The fused glass come with sterling silver accessories with a purity of at least 92.5%, certified by a hallmark, which are also made by hand. We make every effort to ensure that the product arrives safely to our customers during shipment. The jewelry is packed in metal boxes and protected with foams. Silver materials are inspected and hallmarked by a government agency.
01
How do I place an order?

Use the MENU links to help you find what you are looking for and lead you to our product listings.
Once you have found an item you wish to purchase, select it and click on the ADD TO CART button underneath each item.
Review the items in your shopping bag by clicking the SHOPPING BAG icon at the right top of the page. You can use the CART link to delete items from your shopping bag with the X sign next to the product line. You can click on ‘Continue shopping’ to keep browsing, or if you are ready to finalize your purchase, click PAYPAL icon.
Finalize your purchase. Please note that the quoted price is based on the EUR exchange rate, but does not change at the time of purchase and includes VAT. The final price for NON-EU customers will be calculated in accordance with the applicable exchange rate on the day your credit card company or bank processes the transaction.
For non-registered customers, please complete the `Billing Address` form. Make sure you fill in all fields marked with *. If you have already registered with us, simply login using you e-mail address and the password you created for the account.
Please read our Terms and Conditions prior to placing your order. Every time you place an order with us, you will need to confirm to have read and agreed to them.
You will receive an order confirmation to your e-mail address once the order has been placed successfully. Please make sure your contact details are filled in accurately so that we can reach you if necessary.
02
Payment and Shipping

Processing time:
Time to dispatching is usually 2 business days. The tracking option will be communicated via email.
Estimated delivery times:
Europe: 4-10 business days
North America: 4-14 business days
We make every effort to meet these shipping estimates, but we cannot guarantee them.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may be incurred. We are not responsible for delays due to customs.
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Secure ordering & payment options

PAYPAL payment is secure. For example, the buyer's credit card or bank account number remains secret. The data is encrypted using advanced technology and stored on secure servers. We only receive the buyer's name, e-mail address and postal address to which we can send the purchased goods. In addition, we cannot see any other data. Check the PAYPAL page about safety and security: https://www.paypal.com/re/webapps/mpp/paypal-safety-and-security.
As an additional payment option, online credit card payment is also possible through the system provided by Stripe (Visa, Mastercard, Amex, ChinaUnionPay, Jcb, Diners, CartesBancaires, Discover, VisaElectron, Maestro cards).
04
Returns & refunds

We hope you are satisfied with the jewelry we make. However, the law allows you to return the product in accordance with the following rules:
On the basis of contracts concluded between absentees, decree 45/2014 (II.26.) of the Government, the Buyer may withdraw from the contract and return the ordered product without giving any reason within 14 days of receiving the ordered goods.
The withdrawal period in the case of a contract for the sale of a product: "expires 14 days from the date on which you, or a third party other than the carrier designated by you takes over the product."
If the right of withdrawal is exercised, the Buyer shall not be liable for any costs other than the cost of returning the product. The Seller will refund the purchase price to the Buyer immediately after the return of the goods, but no later than within 14 days.
The Buyer shall be entitled to exercise his right of withdrawal as intended, without abusing this right. In the event of a waiver qualifying as an abuse, the Seller is released from the obligation to take back the goods and refund the purchase price.
The Seller is obliged to reimburse the full purchase price to the customer only in the case of the return of the undamaged, unused, fully packaged product. The costs arising from the damage to the packaging shall be borne by the Buyer. The Seller shall not be liable for the goods lost during the return. In the absence of the goods, the Seller is not obliged to do so.
During the exercise of the right of exchange, the cost of returning the product and delivering the replacement product shall be borne by the Buyer.
Withdrawal process:
If you wish to exercise your right of withdrawal, you must send a clear statement of your intention to withdraw by e-mail to the following email address: info@silvetri.com
You will exercise your right of withdrawal in due time if you submit your notice of withdrawal before the expiry of the period specified above.
We will refund all refunds you have made within 14 days, including shipping costs.
We may withhold a refund until the product returned to us, or you have confirmed that it has been returned.
05
Privacy and Policy

In my Privacy Policy I write about:
– Information I collect
– How I protect your information
– Why I need your information and how I use it
– Information Sharing and Disclosure
– Transfers of Personal Data Outside the EU
– Data Retention
– Your Rights
– How to contact me
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Information I Collect
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To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
If you provide me with the personal data of third parties (sending something as gift), you shall be responsible for having informed them and obtained their consent for using their personal information.How I protect your Information
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To maintain the accuracy of the personal data I collect and process, to prevent unauthorised access and ensure the lawful use of your information, I have both implemented appropriate physical, technical, and administrative measures.
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Why I Need Your Information and How I Use It
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*** When you buy something from me ***
I will use your personal data to manage your purchase by processing your orders and returns. I will also use your data in order to handle complaints and warranty matters for products.
The processing of your personal data is necessary to deliver the order to you.
I will process following categories of your information: name, shipping address, email, payment information
*** When you contact me for customer service ***
I will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, and through social media.
I will process any information you provide to me, including the following: name, email address, postal address, purchase history, payment history, previous communication with me
The processing of your personal data is based on my legitimate interest and I store your data for five years.
*** When you sign up for my newsletter ***
If you subscribe to my newsletter I will use your personal data to send you discounts and offers, information surveys and invitations through email.
I will process following categories of personal information: name, email address
which newsletter you opened, what links you clicked
The processing of your personal data is based on your consent, and I will keep them until you withdraw your consent. You can opt out from the newsletter by clicking on the “unsubscribe” link in my newsletters.
*** When you follow me on Social Media ***
If you follow me on social media you indirectly distribute personal information to me. The processing of such personal data is based on your consent, and I will keep them until you withdraw your consent (unfollow me)
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Information Sharing and Disclosure
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Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances. Such partners are logistics, delivery and delivery service providers, customer service providers, financial organisations, anti-fraud organisations, technology providers.
*** Delivery service providers ***
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
These are: Fedex (fedex.com), Hungarian Post (posta.hu), UPS (ups.com), Packeta (packeta.hu)
*** Compliance with laws ***
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
These companies are: Invoicing: National Tax and Customs Administration of Hungary
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*** Direct marketing ***
If you subscribed to my newsletter, I will send you emails about discounts, new products and events. I use WIX (wix.com) as newsletter provider, so I share your information with them.
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Transfers of Personal Data Outside the EU
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I may use third-party services in the US. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google and Facebook is Privacy Shield certified.
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Data Retention
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I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.
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Your Rights
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If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below
*** Access ***
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*** Change, restrict, delete ***
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons, ) I will generally delete your personal information upon request.
*** Object ***
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*** Complain ***
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
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How to Contact Me
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For purposes of EU data protection law, I, Tibor Jack, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@silvetri.com. Alternately, you may mail me at:
Tibor Jack
Address: H-2131 God, Dozsa Gyorgy utca 1. Hungary
Email address: info@silvetri.com
VAT registration number: HU74613584
SHOP SILVETRI
Nov 25, 2021